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Who We Are

Enliven is part of Presbyterian Support Northern (PSN), providing person-centred home and community support that helps people maintain their independence, recover from injury and participate in everyday life.

Find out more

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How ACC clients are referred to Enliven

ACC case managers can refer clients directly to Enliven by emailing the referral to enlivenreferrals@psn.org.nz.

If you have an ACC claim and would like Enliven to be your Maximising Independence (MI) lead provider, speak with your ACC case manager and request Presbyterian Support Northern – Enliven as your preferred provider.

Your choice matters. ACC clients can express a preference for the provider they would like to support them through their MI journey.

Maximise Independence services

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Enliven provides ACC Maximising Independence (MI) services as part of our wider home and community support services. With decades of experience, our teams support people across the community with practical, personalised care tailored to their individual needs and goals.

We offer a range of home and community support services, including:

Aged care and support
Disability support
Injury recovery and rehabilitation support
Serious injury support
Attendant care
Childcare
Overnight and sleepover care
ACC Maximising Independence (MI) — including Standard and Complex MI support

Enliven provides Standard MI and Complex MI support, tailored around each person’s individual needs, circumstances and goals.

Our MI support can include:

Personal care — showering, dressing, grooming, medication, eating and drinking
Household management — meal preparation, cleaning, laundry and grocery shopping
Exercise and mobility assistance
Support to build and maintain independence, confidence and daily living skills
Working collaboratively with whānau
Working alongside other health professionals involved in the person’s care, where appropriate, to support their goals and continuity of care
Childcare
Sleepover support
Support for people with complex and highly individualised needs
Helping people remain safe and independent in their own homes and communities
Person-centred support built around each individual’s goals, preferences and circumstances

Locations covered

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Enliven provides ACC Maximising Independence (MI) services in:

Auckland
Counties Manukau
Waitemata
Waikato including Coromandel
Bay of Plenty
Lakes ( Rotorua and Taupo)

If you need support following an injury, Enliven can help you get on with life

Why Choose Enliven

We work with you and others involved in your care

We will tailor a service plan in partnership with you, your whanau and other health providers involved in your rehabilitation. We will then work alongside you to achieve your goals at every stage of your rehabilitation journey.

Our Support Workers are all qualified to at least Level 3 of the New Zealand Certificate in Health and Wellbeing.

Enliven is experienced

We pioneered restorative home-based support in New Zealand in 2004. And have had health professionals on our team before any other home-based support providers.

15+ years working with ACC
3,292 Home and Community Support clients supported in 2024–2025
517,191 hours of support provided to help people remain in their own homes
450+ Enliven staff supporting people across our communities
Thousands of clients supported by Enliven since 2011

Frequently Asked Questions

What happens once a referral is received?

Once we receive an ACC 5972 MI referral, our Enliven Referrals Team checks our current capacity and assesses whether we can accept the referral.

We aim to accept or decline referrals within 24 hours, or sooner where the referral is identified as urgent.

For complex referrals, the acceptance timeframe may be longer while we work through the information and requirements. If there is likely to be a delay, we will keep the ACC case manager informed throughout the process.

Once a referral has been accepted, we advise ACC and progress the referral.

What does ACC require at referral?

To help us assess and action a referral, ACC should provide an ACC 5972 MI referral form, along with any relevant supporting documentation, such as the ACC45 Claim Form and/or ACC7434 Social Rehabilitation Needs Assessment, where applicable.

ACC specific contact details

All ACC client referral enquiries can be directed to the Enliven Referrals Team.

Email: enlivenreferrals@psn.org.nz

Phone: 09 941 7680

Monday–Friday: 8:00am–4:30pm

Urgent after-hours referrals:

Our after-hours referral service is available Monday–Sunday, 4:30pm–10:00pm on 0800 365 4836

What types of ACC referrals can we accept?

Enliven provides ACC Maximising Independence (MI) services and accepts MI referrals directly from ACC.

Our MI service supports people to maximise their independence, wellbeing and ability to live safely in their own homes and communities.

Speak to our team today

Enliven Referrals Team
Email: enlivenreferrals@psn.org.nz
Phone: 09 941 7680
Monday–Friday: 8:00am–4:30pm
Urgent after-hours referrals: 0800 365 4836, Monday–Sunday, 4:30pm–10:00pm

We are happy with the service and have always found any contact I have had to be very prompt and informative. (Bay of Plenty)

Brilliant service. Well organised. Excellent team, and above all a clear allocation of funding tailored to individual's needs. So clear and regular updates allow me to feel in charge and able to account for funding. (Bay of Plenty)

My IF funding has helped reduce the barriers of accessibility and allows me to be more independent and involved in my community. (Auckland)

ACC Home & Community Support